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ModelMax

Privacy Policy

Last updated: March 26, 2026

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

  • Account Information: When you create an account, we collect your email address, name, and billing information.
  • Usage Data: We log API requests, token usage, latency, and error rates to provide observability features and bill you accurately.
  • Request Content: While we route your prompts and data to third-party AI providers, we adhere strictly to our data retention policies.

2. How We Use Information

We use the information we collect from our services to:

  • Provide, maintain, and improve our Service.
  • Process transactions and send related information, including confirmations and invoices.
  • Send technical notices, updates, security alerts, and support messages.
  • Respond to your comments, questions, and customer service requests.
  • Monitor and analyze trends, usage, and activities in connection with our Service.

3. Data Processing with AI Providers

As an API gateway, we route your requests to third-party AI model providers (e.g., OpenAI, Anthropic, Google).

We explicitly configure our integrations (where possible, such as via OpenAI's API terms) to ensure that your data is not used for training by the underlying providers. However, you are also subject to the privacy policies of the respective providers you choose to use through our platform.

4. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information and API traffic against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. You can manage your account information through your dashboard or contact us for assistance.

6. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.